Can Magento 2 Order Return Extension Allow Exchange Requests

[williamchan]

Yes, Magento 2 Order Return Extension can allow exchange requests along with returns. Customers can choose an exchange option while submitting a return request from their account. The extension lets store admins set rules for eligible products and time limits. Admins can review exchange requests from the backend and approve or reject them. With Webkul's Magento 2 Order Return Extension, exchanges follow a clear workflow. This helps customers get replacements faster and reduces refund related issues for store teams.